Make a real difference leading the dispatchers who save lives of people in crisis. Wythe County seeks applications from professionals qualified to serve as director of emergency communications, overseeing the E-911 Center’s service to the public and first responders. Located at the crossroads of Interstates 77 and 81, Wythe County has over 100,000 visitors pass through daily, creating higher demand for emergency services.

The director must be an effective communicator, good listener and decisive leader, fostering partnerships between dispatchers and first responders to effectively, safely serve the public.

The preferred candidate will have served in senior management of a PSAP with extensive experience as a dispatch, trainer, shift supervisor or manager, holding all certifications and qualifications necessary to oversee and direct the operations of a complex public safety operation.

The candidate should demonstrate a strong history of a) employee recruitment, training and retention, b) effective operational planning, c) implementation of performance measurement to guide employee training and development, d) employee stress recognition and management and e) public budgeting and financial management.

This responsible professional oversees a staff of 20 employees including a deputy director, shift supervisors and dispatchers in a demanding environment. The center has implemented telecommunicator CPR, Emergency Medical Dispatch and new Telex consoles and UHF radios, with Next Generation 911 coming in 2024.


Submit a Wythe County employment application and email of interest and resume detailing professional qualifications and certifications to This email address is being protected from spambots. You need JavaScript enabled to view it..

Position open until filled. First review of applications begins Monday, April 15, 2024.

Wythe County is an equal opportunity employer.